Tree Surgeons Holborn Terms and Conditions

These Terms and Conditions set out the basis on which our tree surgeons in Holborn provide arboricultural and related site services to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these conditions. They are designed to create clarity around the service scope, pricing, access requirements, payments, cancellations, liability, waste handling, and the law that applies to the agreement. These terms should be read carefully before work is approved.

In these terms, references to “we”, “us”, and “our” mean the service provider carrying out the tree surgery work. References to “you” and “your” mean the customer, whether acting as a homeowner, landlord, tenant, managing agent, business owner, or other authorised representative. The tree surgery services may include pruning, crown reduction, crown thinning, crown lifting, deadwood removal, sectional dismantling, stump grinding, hedge maintenance, emergency response, and waste removal, subject to the scope agreed in writing.

We aim to operate professionally, safely, and in line with applicable UK standards. However, because every site is different, the exact methods, equipment, and timescales may vary according to tree species, access, weather, surrounding structures, underground services, traffic conditions, and any legal or conservation restrictions. These Terms and Conditions do not replace any statutory rights you may have as a consumer or business customer, and they should be interpreted consistently with applicable law.

1. Booking Process

Bookings for Holborn tree surgeons services may be made following an initial enquiry and a review of the work required. We may ask for photographs, measurements, access details, and information about the condition of the tree or trees. In some cases, a site visit may be necessary before we can provide a quotation. Any quotation we issue is based on the information available at the time and may be revised if the actual site conditions differ materially from those described.

Once you accept a quotation, the booking is only confirmed when we acknowledge it in writing, by email, message, or other recorded method. A confirmed booking may include the agreed date, approximate arrival window, service description, price, and any special conditions. You must ensure that the person placing the booking has authority to do so on behalf of the property owner or responsible party. If authority is disputed, we may suspend or cancel the booking until the position is clarified.

2. Scope of Work and Site Conditions

The services provided by our tree surgeons are limited to the work described in the quotation or written confirmation. Any additional work requested on the day, including extra cuts, dismantling, stump work, or removal of unforeseen obstacles, may result in an additional charge. We reserve the right to decline unsafe work or amend the method if conditions on site differ from those reasonably anticipated. This may include unstable trees, severe decay, nesting wildlife, poor access, overhead hazards, or weather that creates unreasonable risk.

You are responsible for giving accurate and complete information before the work begins. This includes, where relevant, details of party walls, shared boundaries, underground services, known structural issues, protected status, preservation orders, conservation area requirements, and any third-party permissions needed. If the job cannot proceed because material information was withheld or was inaccurate, we may charge a reasonable cancellation or attendance fee to cover costs already incurred.

3. Prices and Payment Terms

Unless stated otherwise, quotations are valid for a limited period and may be subject to change if the specification or site conditions change. Prices may be given as fixed fees or estimated charges. Where an estimate is provided, the final amount payable may vary depending on the actual time, labour, materials, equipment use, access difficulty, disposal volume, or additional services required. All prices are normally stated exclusive of VAT unless expressly noted otherwise.

Payment is due in accordance with the invoice or written agreement. We may require a deposit, stage payment, or full payment in advance for larger or urgent jobs. Unless otherwise agreed, payment must be made immediately upon completion or within the period stated on the invoice. Accepted payment methods may include bank transfer and other methods we specify from time to time. We are not obliged to begin work until any required deposit has cleared.

If payment is late, we reserve the right to charge interest and recover reasonable costs of collection in accordance with applicable UK law, including the Late Payment of Commercial Debts regime where relevant. Any disputes about an invoice must be raised promptly and in writing. Disputed items do not permit withholding of undisputed sums. Ownership of any materials supplied, where applicable, does not pass until payment has been made in full.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice. If cancellation occurs after resources have been committed, including staff allocation, equipment hire, waste arrangements, or travel time, we may charge a reasonable fee to reflect our losses. Very short notice cancellations or failure to provide access may result in a higher charge. We will always seek to keep such charges proportionate and fair.

We may need to reschedule a job because of adverse weather, unsafe conditions, vehicle breakdown, staff illness, legal restrictions, or circumstances beyond our control. In such cases, we will use reasonable efforts to offer a new date. We are not responsible for losses arising from delays caused by events outside our reasonable control, provided we have acted with due care and informed you as soon as reasonably possible.

If you are a consumer and have booked remotely, any statutory cooling-off rights that apply under UK consumer law will apply unless an exception exists, such as where you requested that the service begins within the cooling-off period and acknowledged that charges may become payable. If the service has been fully performed with your prior request and agreement, the right to cancel may no longer apply.

5. Liability and Insurance

We will carry out work with reasonable skill and care, using competent personnel and appropriate equipment. However, tree work carries inherent risks, and certain outcomes cannot be guaranteed, especially where trees are diseased, structurally compromised, or affected by hidden defects. To the fullest extent permitted by law, we do not accept liability for damage arising from pre-existing defects, hidden instability, unavoidable access limitations, or risks that were not reasonably foreseeable at the time the work was agreed.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Where we are liable for direct loss or damage, our liability will generally be limited to the total amount paid or payable for the specific service giving rise to the claim, unless the law requires otherwise. We do not accept responsibility for indirect or consequential losses, loss of profit, loss of business, or missed opportunities.

You must take reasonable steps to protect valuables, vehicles, ornaments, fragile items, and vulnerable structures before work begins. You should also inform us of any hidden services, underground utilities, or fragile surfaces. If a claim arises, you must notify us promptly and allow us a reasonable opportunity to inspect the issue, preserve evidence, and, where appropriate, put matters right. Our insurance arrangements, if applicable, are maintained in accordance with normal professional practice, but insurance does not alter the scope of liability set out here.

6. Access, Health and Safety, and Customer Responsibilities

You must provide safe and reasonable access to the site and work area at the agreed time. This includes access for crews, machinery, waste removal, and emergency evacuation if necessary. If parking permits, loading arrangements, keys, codes, escorts, or landlord consent are required, you must arrange them in advance unless we agree otherwise. If access is delayed or refused, we may charge waiting time or abortive visit fees.

Health and safety is central to all tree surgery services. You must keep children, pets, residents, employees, and visitors away from the work area during operations unless we instruct otherwise. You should not interfere with equipment, climb into restricted areas, or touch cut material, ropes, or machinery. We may stop work immediately if conditions become unsafe or if we consider that continuing would place people, property, or our team at risk.

Where work takes place near roads, neighbours, or public access areas, you may need to help obtain permissions or cooperate with temporary arrangements such as cones, notices, or access controls. If third-party consent is required and not provided on time, the work may need to be postponed. Any delay or extra cost arising from your failure to meet customer responsibilities may be charged to you as a reasonable additional amount.

7. Waste Regulations and Disposal

Tree surgery often produces green waste, timber, woodchip, stumps, and related material. Unless otherwise agreed, we will remove and dispose of waste generated by the agreed service in a lawful and responsible manner. Waste handling will be carried out in compliance with applicable UK environmental and waste regulations, including requirements relating to transfer, transport, and disposal. We may segregate waste for recycling, reuse, composting, or licensed disposal where appropriate.

Ownership of waste material may pass to us if the agreement states that waste removal is included, but we retain the right to determine the disposal route, provided it remains lawful. If you ask to keep logs, woodchip, or timber, this must be agreed before work begins and may affect pricing or site organisation. Any waste that is not removed because of your instruction or a site restriction becomes your responsibility once the work has been completed.

You must not request or permit unlawful disposal, fly-tipping, or unlicensed handling of waste. If you require documentary evidence of lawful waste transfer or disposal, we may provide it where available and appropriate. Should extra waste arise unexpectedly, or should we be required to make additional visits for removal, this may be treated as a separate charge. We will act reasonably and in accordance with the law at all times.

8. Trees Subject to Legal Protection

Some trees may be subject to a Tree Preservation Order, conservation area control, covenant, lease restriction, planning condition, or other legal limitation. It is your responsibility to disclose any such restriction and to obtain any necessary permission before work starts, unless we have expressly agreed to handle that process. We may request evidence of consent and may refuse to carry out work if doing so would create a breach of law or regulation.

Where consent is required but not available, we may postpone or cancel the work without liability for resulting delay. If we have already incurred costs in preparing for the job, those costs may be chargeable. Nothing in these terms requires us to carry out work that would be unlawful or contrary to professional duties. If the legal status of a tree is unclear, we may pause the booking until the matter is resolved.

9. Complaints and Rectification

If you believe the service has not been delivered in line with the agreed specification, you must tell us within a reasonable time after completion. We may ask for photographs, a description of the issue, and access to inspect the work. Where appropriate, we may offer to return and rectify a genuine fault, provided the issue has not been caused by third-party interference, weather events, ground movement, regrowth, or failure to maintain the site after completion.

Complaints will be handled fairly and in good faith. Our aim is to resolve matters without unnecessary delay. This may include clarification of what was agreed, a partial refund, a remedial visit, or no action where the service has been performed properly but the expected outcome was different from what was contracted. This section does not affect any non-excludable rights you may have under consumer law.

10. Force Majeure

We are not liable for failure or delay in performing our obligations where that failure is caused by events beyond our reasonable control. This may include extreme weather, storms, flooding, fire, strikes, accidents, transport disruption, government action, pandemics, or restrictions imposed by authorities. If a force majeure event occurs, we may suspend performance for the duration of the event and resume work when it becomes reasonably practicable.

If a force majeure event makes the booking impossible or unsafe, either party may cancel the affected service without liability for the unperformed portion, except for any reasonable costs already incurred or any rights that cannot be excluded by law. We will always try to communicate promptly and rearrange the service where possible. These terms are intended to strike a fair balance between certainty and practical flexibility.

11. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. If you are based in Scotland or Northern Ireland, mandatory local consumer or contractual rules may still apply where relevant. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, unless a different forum is required by law.

By booking services from our tree surgeons Holborn team, you confirm that you have read, understood, and agree to be bound by these terms. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a provision will operate as a waiver of that provision unless confirmed in writing.

These Terms and Conditions may be updated from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will normally apply to that booking unless a later written variation is agreed by both parties. Thank you for choosing a professional tree surgery service that values safety, legality, clarity, and responsible site practice.